Shipping and Handling charges apply to all orders.
Products are shipped UPS® Ground in the continental United States. Shipments to AK, HI, PR are sent second day air. Shipments to international locations are sent via air freight.
When ordering, please allow up to 3 weeks for delivery. Although most orders within the continental United States will arrive much sooner, during peak times the processing time may increase.
Prices are subject to change without notice. However, once an order is placed, the price will not be adjusted.
AARC members receive discount prices on all items.
We accept Visa®, MasterCard® and American Express®.
For purchase orders, please fax your order to 972-484-2720 or mail it to:
AARC Order Desk
9425 N. MacArthur Blvd, Suite 100
Irving, TX 75063
Checks are also accepted on mail orders. If paying by check, mail order to:
AARC Order Desk
P.O. Box 650097
Dallas, TX 75265-0097
Call (972) 243-2272 Monday through Friday, 8 a.m. until 5 pm, Central Time.
Our basic return/exchange policy is simple — orders must be returned within 10 days of receipt of the shipment within the guidelines outlined below. When you receive a shipment, please check it immediately. If there is a problem, please contact Customer Service at 972-243-2272.
Products must be returned in the original, saleable condition.
Any book, manual or other educational item may be returned as long as it is in its original, undamaged condition.
Any clothing item, RC Week specialty item, or gift item may be returned as long as it is in its original, undamaged condition. Apparel that has been worn may not be returned.
Videotapes, CDs, DVDs, and software may not be returned for full credit. They may only be exchanged for another copy of the same product type, provided that the item has not been copied or damaged. An exception to the rule applies only when the incorrect product has been sent by AARC or the item was damaged in shipment.
Sorry, but we can only refund shipping and handling costs if the return is a result of our error. Returned items may be subject to a 10% restocking fee.